Happy Customer Letters

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Happy Customer Letter - J.K. Smith

November 09, 2000

I would like a brief moment of your time to discuss my experience with Mark Cardoza. My fiance Melissa and I have booked a ten day trip to Fiji for our wedding and honeymoon for June of 2001. My brother who has traveled in the area gave me the name of his agent, and advised me to go local (Ohio) in the interest of a face to face arrangement. I had planned to do this, but used the Internet to gather information on my own. I began to research Fiji .... I had a few more questions about several locations and decided to contact your firm for information purposes only. I was instantly impressed with Mark Cardoza as he seemed to have a great deal of information and personal knowledge concerning Fiji. I decided immediately that he was a person I felt very comfortable with and asked him to put together a package for the trip. This was completed in short order, and we were quite pleased. The initial trip plans were changed several times as Melissa and I decided to extend our stay. I E-mailed Mark quite often with changes that I am sure made his job more time consuming. Had Melissa and I finalized our budget and length of out trip ahead of time, this could have been avoided. Each new problem that we provided was handled quickly, without any confusion or trouble even after it had seemed our final plans had set. Melissa and I were both very impressed with the dedication of service in the face of our indecision.

I simply can't say enough about the service we received and the absolute confidence we had in a major purchase with someone we had only spoken with. However, we both agree on what we found most impressive. Not having the largest budget to work with I was shocked at the level of attention Mark exhibited to our every concern. I personally felt as though we were your largest clients. I have never been so impressed. At times, being a 24 year old college student does not afford one the respect given to those who may be more established and in a more abundant economic situation. I have encountered this many times. Mark, who knew our situation and budget from the very beginning, treated us with the highest regard before he was even aware of the seriousness of our intentions. I am a firm believer in the notion that a certain level of care is to be expected in any transaction. I have never felt any need to comment on any service received that one should expect. This is the first time I have commented on such a situation because I feel strongly that we received service that was well beyond this level. I am extremely impressed with your firm and most specifically Mark Cardoza. I thank you for your time, and the services you and you employees provide.
Sincerely,

J.K. Smith

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