Happy Customer Letters - Susan Vargas - Cousteau/Shangri-La Fijian Resort

Hi Steve

I just wanted to let you know that the trip to Fiji was great. Rosie's was always on time and the personnel in Nadi were really friendly.

While the Shangrai-La Fijian was a nice property, it paled in comparison to the Cousteau Resort. I arrived at Cousteau with a bit of a stomach bug and the staff was so concerned and attentive. When I didn't show up for dinner, the property manager sent staff to my bure to check on me. They were very kind and had a meal brought to my bure. The spa manager then sat with me while I ate so that I wouldn't be alone. While I felt much better during the rest of my stay, everyone still inquired whether I was feeling better. It was so nice to be at a resort where I wasn't just another room number.

The resort staff were always smiling, laughing, and saying hello to me by name. It was amazing how they remembered all the guests' names! Since I was diving alone, the divemasters at the resort were super about offering to buddy up with me. I felt so pampered by the dive staff who took care of lugging the guests' scuba gear back and forth from the shop to the boat. A great bonus about Cousteau was that they had a professional underwater videographer who could capture each one of day's dives. Although I've done alot of diving around the world, Cousteau was the first place that had this added plus.

I now understand why Fiji is such a magical place to those who visit it. While I have been to other tropical places around the world, there is no place like Fiji. Thank you for planning such a wonderful trip of a lifetime.

Susan V.